Dropbox Vault keeps your files extra-secure with a PIN. You set a PIN for your vault when you create your vault. — Click a folder and click Upload (Mac) or Select folder (Windows) New folder — Type your new folder name, click a location, and click Create; To move a file or folder to your vault from Dropbox, move it to your vault like. The Dropbox desktop experience includes a Dropbox icon in your system tray (Windows) or menu bar (Mac). The Dropbox icon in your system tray/menu bar is your go-to spot to jump back into your work, right from your desktop. It gives you easy access to: Personalized lists of your files, folders, and notifications; Your desktop app preferences.

This is a story I never had any intention of writing. Dropbox updated its file-sync application for Mac last month, and the new version contains an annoyance that I would like to eliminate.

I figured this wouldn't be difficult, let alone newsworthy: I'd contact Dropbox, explain the problem, and find out if there's any way for me to change the annoying behavior. If there wasn't, I'd recommend that they make a small change to their app, and hopefully my message would be passed along to their development team and they'd eventually make a change.

Quit Dropbox by clicking on the Dropbox icon in the system tray, clicking your profile picture or initials in the notifications panel, and selecting Exit Dropbox from the menu.; Press the Windows Key + R (at the same time), then type cmd and press Enter to open the command prompt.; Copy and paste the following lines into the command prompt, one at a time, and press Enter after each one. The Dropbox desktop experience helps you organize your content, connect your tools and bring your team together in one place. Read more about Dropbox for desktop. Get the desktop experience today. One organized place that brings work into focus. How to programmatically find Dropbox folder paths. By default, the Dropbox folder is located in your user folder. If you moved your Dropbox folder, or if you connected a work and personal, it may be located elsewhere or have a name other than 'Dropbox.'

Instead, I learned something both frustrating and fascinating: there are numerous Dropbox support employees who apparently have never used their company's Mac application and do not understand how it works. As a result, Dropbox's users have to explain to Dropbox employees how Dropbox's application works on the Mac.

As a division of labor, it probably makes sense for some support reps to specialize in Dropbox for Windows, or Dropbox for Mac, or Dropbox for mobile devices, etc. But when Dropbox rolled out a major change to its Mac application, it had support reps replying to Mac users without knowing what they were talking about. I don't blame the individual support reps—Dropbox the company needs to make sure its employees are prepared to answer user questions, especially in advance of major changes that will inevitably lead to a rise in user complaints. That didn't happen this time.

Dropbox wants to be front and center

To summarize, the problem is this: Dropbox now opens a new file browser and an associated Dock icon every time it starts, even if you don't want it to. If you're not familiar with Macs, the Dock is the line of applications on the bottom of the screen (or the side, if you've moved it in the settings) and serves the same function as the Windows Taskbar. If my computer restarts or if Dropbox restarts, the new Dropbox window that I don't want pops up in the Dock:

This isn't a huge deal, as I can quit Dropbox's new file browser and get rid of that Dock icon each time my computer starts up. I'm not going to stop using Dropbox—I've been paying the company $138 a year for 2TB of storage and for 12 months' worth of file history, which saves all deleted files and revisions to files. (It's going up to $158 next time I get billed, in February.) It's worth it to me because Dropbox still works great, while the alternatives have always been unreliable or disappointing in other ways when I've tried them. I'll get into that more later in this article.

But the Dock icon and window is a major change in how Dropbox presents itself to users. Dropbox has always been the kind of application that is there when you need it and gets out of the way when you don't. Dropbox's syncing and file-sharing features are integrated with the Finder (the Mac file manager), and there's a little icon in the Mac's Menu Bar at the top of the screen for when you need to change a setting.

But now, Dropbox wants to be front and center at all times. The company built its own file browser to replace what's already available in the Mac Finder, and it opens that new file manager every time Dropbox starts. We wrote about it last week when Dropbox started rolling it out to more users. I've had it for more than a month since I somehow ended up in Dropbox's Early Access program.

You can use the Mac's Command-Q shortcut to quit the file browser, and the new Dropbox window and Dock icon will disappear—as long as you've also disabled the Mac feature that shows recent applications in the Dock. You can fix the other major problem by going into Dropbox settings and choosing 'Open folders in Finder' instead of 'Open folders in Dropbox.' That way, if you click the Dropbox Menu Bar icon and then click a file, it opens in the Mac's native file manager instead of Dropbox's own file manager. You have to change the setting because Dropbox's new app automatically switches the default from the Finder to Dropbox's new file browser.

Dropbox does keep syncing in the background after you quit the new file manager, and the useful Menu Bar icon will still be there. But you have to do this every time you restart your Mac, or every time Dropbox restarts. No matter what settings you choose, the new file browser and corresponding Dock open every time Dropbox starts. I suspect many people will just leave it in the Dock because they may not realize that Dropbox will continue running normally even if you 'quit' the file browser.

So what does this have to do with Dropbox support employees? Well, it turns out they don't know that it's possible for Mac applications to run without a Dock icon even though that's exactly how Dropbox worked for a decade. And they've been giving bad advice to users who want to change back to the old way of doing things.

Because multiple Dropbox employees are making this mistake, I assume this is a failure at a higher level. Dropbox made a major change to how its Mac application works, but it doesn't seem to have fully explained that change to its support reps. You'd think Dropbox would make sure its support reps have a baseline understanding of how its Mac app works and how the Mac Dock works before they have to respond to Mac users, but that hasn't been the case.

Explaining the Dropbox app to Dropbox employees

Check out this support thread that began a month ago with the title 'Can't remove Dropbox icon from Mac OS Dock.' The user who started the thread wrote:

On the Mac, in the past, I've liked just having a small discrete Dropbox icon on my menu bar to monitor things and then accessed my files from the Finder.

After a recent update to the 'new' Dropbox, the Dropbox application itself now opens itself and slaps a big Dropbox icon in my Dock which I don't want there.

Trouble is, if I select to not open Dropbox on login, then the menu bar icon also doesn't appear and syncing doesn't take place at all.

How do I stop the Dock icon appearing on startup?

Thanks!

Pretty simple request, right? Except the Dropbox employee who responded told the user that it's impossible for Mac apps to not have a Dock icon, even though that's simply not true.

The Dropbox employee responded:

[W]hile it would be worth noting that all active programs will appear on the Dock while they are open, kindly note that it will not be possible to remove it from there without removing the app altogether. From there, I've already made sure to note your thoughts in my report internally, since this would be some great feedback for our team devs.

The statement that 'all active programs will appear on the Dock while they are open' is false, as many Mac applications just appear in the Menu Bar and work in the background. That's how Dropbox worked until a month ago, that's how Dropbox's competitors still work, and yet some Dropbox employees think it's impossible. Many other Mac apps that can appear in either the Dock or Menu Bar let you disable the Dock icon, and Dropbox could easily do this by adding a checkbox to its app settings.

There's another strange response from a Dropbox employee in that support thread, in which the support rep suggests disabling Dropbox's ability to start up automatically upon logging in to the Mac. Yes, that would prevent the Dock icon from appearing, but it would also prevent Dropbox from working at all.

I contacted Dropbox on Twitter on June 13 and was told that there is no way to disable the launching of the Dock icon. The Dropbox employee who responded to me in that tweet did seem to understand the problem, but my further attempts were all answered by employees who don't understand how the Dropbox for Mac app works.

I contacted Dropbox by email on July 9, and an employee responded the next day with the following suggestion:

If I understand correctly, your current issue is that the Dropbox desktop application dock icon is getting in the way when using your device, is that correct?... As dock icons are associated to the settings on your Apple device, doing a quick internet search as to 'how to hide dock icons' might possibly yield the results you are looking to achieve.

Similar to the Dropbox rep in the support thread, the Dropbox employee responding to me seemed to think that it's impossible for a Mac app to operate without a Dock icon unless a user finds some unsupported hack that changes how the app works. While it's possible to hide some Dock icons by editing each app's info.plist file, this didn't work when I tried it with Dropbox. And it's better for the app to support Dock hiding officially because a user messing around with how an app works can lead to unintended problems.

I responded to the Dropbox employee and explained that Dropbox never opened a Dock icon until recently, that there is no way for me to change how the Dropbox app works, and that Dropbox's development team should surely know that it intentionally made this change. I also asked the employee if he has used the Dropbox for Mac application recently because I wanted to make sure I could talk to someone who understands what the Dock is and how it works.

In his next email reply, the Dropbox employee did not answer whether he has ever used Dropbox for Mac. But, he told me, 'As you mentioned there is no way for you to hide the Dropbox dock icon, I have passed on your feedback to my development team for you.'

Dropbox Vault is a feature that lets you create a location in Dropbox with an additional layer of security for your most sensitive files and share it with trusted contacts. This location, or “vault”, in your Dropbox account is guarded by a numeric password, or “PIN”, and can't be opened or accessed by third party apps.

If you are a trusted contact, or have been invited to be one, visit this article about becoming a trusted contact.

Note: Most users can only open their vault from dropbox.com and the Dropbox mobile app. The ability to open a vault from the Dropbox desktop app is currently in beta and only available to some Dropbox users.

Create your vault

To create your vault:

1. Sign in to dropbox.com.
2. Click AllFiles in the left sidebar.
3. Click Vault in your file list.
4. Click Continue.
5. Set a PIN.
6. Click Continue.
7. Re-type your PIN.
8. Click Confirm.

Your vault is named “Vault”, and listed alongside your files and folders on dropbox.com, the Dropbox mobile app, the Dropbox desktop app, and the Dropbox folder on your computer.

Most users can only open their vault from dropbox.com and the Dropbox mobile app. For those users, their vault isn’t saved to their computer’s hard drive at all. However, the ability to open a vault from the Dropbox desktop app is currently in beta and available to some users. For those users, files in their vault automatically save to their hard drive when they unlock their vault on the desktop app and are automatically removed from their hard drive when they lock their vault on the desktop app.

Note: If you already have a folder named “Vault” in your Dropbox account, your vault will be named “Dropbox Vault”. If you already have a folder named “Dropbox Vault”, your vault will be named “Dropbox Vault (1)”.

Lock your vault with your PIN

Dropbox Vault keeps your files extra-secure with a PIN. You set a PIN for your vault when you create your vault. When you open your vault, your PIN allows 10 attempts before you’re locked out. If you’re locked out, contact support to reset your pin.

After you use your PIN to unlock your vault, your vault auto-locks again after 20 minutes on dropbox.com and after 3 minutes on mobile. While your vault is locked, the files in your vault won’t appear on your content suggestions, recents, updates, and notifications lists or in the search bar suggestions.

To manually lock your vault, so a PIN is needed to unlock it:

• On dropbox.com—Click the padlock icon in the top-left corner of your vault.
• On the Dropbox mobile app—Tap “…” (ellipses) in your vault, and then tap Lock.

Your vault’s security measures are in addition to the security measures Dropbox takes with all of your files and folders, including encryption in transit and at rest. To add security to your entire Dropbox account, we recommend enabling multi-factor authentication.

Choose files for your vault

Some suggestions for sensitive files to add to your vault are:

• Identification files: Pictures of your passport, driver’s license, social security card, or birth certificate
• Medical files: Health records or your insurance card
• Legal files: Your will, your marriage certificate, or your lease
• Financial files: Tax forms

Let Dropbox suggest files to add to your vault

Note: This Vault feature is only available to some Dropbox customers.

When you create your vault, you have the option to let Dropbox suggest files to add to it. If you let Dropbox make suggestions, a list of files are displayed for you to choose from. These files are chosen because their names and content include keywords common for sensitive files, like “tax return” or “passport”. This information is private and only used to suggest files to you.

Add or move files to your vault

If you add or move a file to your vault from Dropbox, it’s added to your vault and removed from its original location in Dropbox. If you add or move a file to your vault from somewhere else on your computer, it remains in its original location and a copy of it is added to your vault.

To add a file or folder to your vault from Dropbox or your computer:

1. Sign in to dropbox.com.
2. Click All Files.
3. Click Vault. (It’s in your files and folder list).
4. Enter your PIN.
5. Click Add.
6. Click one of the following:
   • From Dropbox — Click a file or folder and click Choose
   • From computer (file) — Click a file and click Open
   • From computer (folder) — Click a folder and click Upload (Mac) or Select folder (Windows)
   • New folder — Type your new folder name, click a location, and click Create

To move a file or folder to your vault from Dropbox, move it to your vault like you would normally move a file or folder.

Notes:

• Shared folders can’t be moved to your vault. Unshare the folder with all members before moving it. Files with “can edit” sharing permissions can’t be moved to your vault. Change sharing permissions to “can view” before moving them.
• You can’t open or share the files in your vault with third-party apps.

Share the files in your vault

You can give “can view” access to the files in your vault in the same way you would share regular files in Dropbox. Anyone you give “can view” access to can view and comment on your files without a PIN, but can’t edit them.

Change your PIN

To change your PIN:

1. Sign in to dropbox.com.
2. Click AllFiles.
3. Click Vault in your file list.
4. Enter your PIN.
5. Click the Settings tab.
6. Click Set PIN.
7. Enter your old PIN and the new PIN you’d like to use.
8. Click Save.

Reset your PIN

If you forget your PIN, you can reset it with your Dropbox account password. To do so:

1. Sign in to dropbox.com.
2. Click All files.
3. Click Vault in your file list.
4. Under the box where you enter your PIN, click Forgot your PIN?
5. Type your Dropbox password.
6. Click Submit. You will receive an email with a reset link.
7. In the email that you receive, click Reset PIN.
8. Type a new PIN.
9. Click Continue.

Note: If your Dropbox account password was just changed, you must wait 48 hours before you can reset your PIN.

Delete your vault

To delete your vault:

• If you haven’t set up your vault (haven’t created a PIN), you can delete your vault from your file list just as you would delete a folder in Dropbox.
• If you already set up your vault (by adding a PIN), you can’t delete your vault. However, you can delete the files and folders inside it as you would normally delete files and folders in Dropbox.

Downgrade, upgrade, or delete your Dropbox account

Dropbox For Apple Mac

If you downgrade your Dropbox account to Basic or upgrade your Dropbox account to Business, the next time you enter your PIN to open your vault, it will become a regular folder.

No Dropbox For Mac Windows 10

If you delete your Dropbox account, your vault is deleted.